Client Services Associate - LIMERP
Requisition Number:2021-EN/WE-001
Employee Type:Regular
Hours Per Week:35

Responsible for assisting the Statewide LEAN website and call center. Transfer new applications into database. Connect clients and make referrals to appropriate agency or program. Maintain and update application records in database. Oversee LEAN Single Family Website including. Live chat functions engagement with clients. Case study updates for website and public dissemination. Lead origination, outreach and outbound marketing calls. Monitor Google Analytics dashboard. Communicate with single family applicants and potential applicants. Coordinate statewide outreach effort in Lead Vendor capacity. Track client process through marketing lifecycle. Manage Cap engagement on follow-up and completion client referrals. Review affordability/individual client income documentation. Perform other related duties as assigned from time to time.

Job Qualifications:
Minimum of a high school diploma or equivalent and at least three year of professional experience required. Experience in energy efficiency and/or multi-family low-income housing helpful. Experience in grant program management and/or customer service a plus. Experience with Microsoft Access and Excel or at least a high degree of comfort with databases and spreadsheets required. Must have good communication skills by phone and email. Flexibility, initiative, and ability to work in a team. Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds. Ability to speak Spanish helpful.