Program Services Assistant - Career Centers
Requisition Number:2020-ET/Y-015
Department:Education, Training and Youth Services
Employee Type:Regular
Hours Per Week:35

Job Responsibilities:
Responsible for providing a high level of customer service, performing clerical and administrative support duties as necessary for the effective and successful operation of Career Centers. Process walk-in inquiries while answering and routing high volume of incoming calls appropriately; take accurate messages when appropriate. Learn and continuously maintain knowledge about all units of Career Centers, community programs and resources, and those of the Career Center Partner Organizations. Input relevant customer data appropriately and timely by following MOSES (database) entry policies; including, customer registration, services, notes and signing up customers for workshops. Locate, organize and maintain information. Perform other related duties as assigned from time to time.

Job Qualifications:
Minimum of high school diploma or equivalent and 1 to 3 years of relevant experience required. Associate’s degree in human services, public administration, business management or related field preferred. At least two years working in a career center, call center or other related experience preferred. Must have the ability to work in high stress and fast paced environment. Excellent attention to detail. Proficient with MS office. Ability to type 60+ words per minute preferred. Demonstrated ability to work sensitively with people from diverse backgrounds. Bilingual skills in Spanish, Portuguese and/or Haitian Creole preferred.

Location: Woburn