Intake and Enrollment Specialist
Requisition Number:2020-ET/Y-009
Department:Education, Training and Youth Services
Employee Type:Regular
Hours Per Week:35

Job Responsibilities:
Responsible for the implementation and management of the intake and enrollment process for the English for Speakers of Other Languages (ESOL) Programs. Conduct intake interview to ensure match between applicants’ learning and career goals with program goals. Complete all intake materials, and collect, organize, and maintain all required documentation in client eligibility files. Follow-up with applicants to obtain missing documentation. Answer the ESOL main phone line and answer program related questions. Communicate regularly with Program Coordinators to ensure full enrollment. Prepare appropriate documentation for submission to funding sources. Schedule and assist with implementation of informational sessions. Keep records of inquiries and applicants. Perform other related duties as assigned from time to time.

Job Qualifications:
Minimum of a High School diploma/GED, and up to 12 months related experience required. Associate’s degree in a human services or related field and one to three years of customer service experience preferred. Must have excellent attention to detail. Ability to multi-task and to remain highly organized. Familiarity and comfort with computers and primary software packages like Microsoft Word, Microsoft Excel, Microsoft Access or their Apple equivalent. Ability to deal sensitively with individuals of diverse socio-economic and cultural backgrounds. Bilingual in English and Spanish or Haitian Creole highly preferred.