Case Coordinator - Waltham
Requisition Number:2018-HOU-011
Department:Housing and Homelessness Prevention
Employee Type:Regular
Hours Per Week:35

Job Responsibilities:
Responsible for providing direct care services to families eligible for Emergency Assistance (EA) and residing in motels, and supporting them as they work towards a goal of self-sufficiency. Conduct intake and assessment of families and determine the appropriate services needed. Provide overall orientation to motel/shelter including but not limited to: introductions to other families residing in the motel, location of grocery stores and medical facilities, responsibilities and daily schedule. Make appropriate referrals for on-going services (DCF, DPH for Families, DMH, DTA, etc.). Actively participate and engage families in Activities of Daily Living, including but not limited to: enrolling their children in school, assessing of physical and mental health care needs, addressing substance abuse issues, safety issues, etc. Develop a strong understanding of available community support services and link participants with these services. Maintain paper and electronic records in accordance with standard format. Perform other related duties as assigned from time to time.

Job Qualifications:
Minimum of a high school diploma or equivalent, with one to three years of experience in human services required. Must have knowledge of homeless families and issues of poverty, Massachusetts Tenant Law and EA Rules and Regulations. Must have the ability to respond effectively to crisis and counsel others. Demonstrated mediation and conflict resolution skills. Ability to work within a fast-paced work environment and meet demands of a complex population. Must have strong oral and written communication skills. Valid driver’s license, reliable transportation and ability to safely transport clients required. Bi-lingual preferred. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.