Lead Mobile Homeless Outreach Specialist
Requisition Number:2020-HOU-002
Department:Housing and Homelessness Prevention
Employee Type:Regular
Hours Per Week:35

Job Responsibilities:
Responsible for taking the lead role in implementing the Director and Deputy Directors directives and tasks in the operation of the Mobile Homeless Outreach Program which identifies unsheltered homeless individuals in the Malden, Medford and Chelsea areas through direct street outreach activities and through community referrals from mental health, hospitals, local law enforcement and municipalities and other social service agencies. Provide leadership and support to other staff working in the program under the direction of the Deputy Director of Housing and Homelessness Prevention. Participate in the training of new staff and coordinate daily activities. Assist the homeless with accessing resources and make referrals for additional support services, while continuing to engage with the unsheltered homeless until shelter or permanent housing is obtained. Establish and maintain positive, productive working relationships with mental health programs, shelter programs, police (and other local officials), and providers of services and resources to the homeless. Attend team meetings, case conferences, training workshops and community meetings as needed. Provide advocacy for homeless when they encounter barriers. Perform other related duties as assigned from time to time.

Job Qualifications:
Minimum of a high school diploma or equivalent with one to three years of social services experience required. Bachelor’s degree in social work, human services or related field preferred. Experience working directly with chronically homeless strongly preferred. Demonstrated basic understanding of severe mental health, physical health, and substance abuse issues and symptoms. Ability to listen with sensitivity to other people’s feelings, needs, and point of view, and demonstrates tact and courtesy in expressing opinions or ideas. Demonstrated ability to manage multiple cases effectively and efficiently and be able to adapt well to changing priorities and challenging individuals. Must have a valid driver’s license and be able to work outside of normal business hours, particularly with flexible evening hours. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.