Lead Housing Counselor
Requisition Number:2020-HOU-009
Department:Housing and Homelessness Prevention
Employee Type:Regular
Hours Per Week:35

Job Responsibilities:
Responsible for the coordination of uniform housing counseling activities for both Boston and Mystic Valley Housing Counseling Programs and maintaining HUD certification compliance including data quality in the HUD data systems. Work with the Director and Deputy Director to implement a seamless and coordinated housing counseling program. Coordinate a client centered approach to assure clients are receiving optimal assistance with their service needs. Maintain a case load of at least 20 client a month needing assistance with addressing barriers to sustaining or obtaining housing; maintain files on another 20 with less barriers but still in need of assistance (not exceeding 40 multi-level cases a month). Triage, assist and provide housing related information, guidance and referrals. Conduct and assist in developing a unified intake and assessments system on clients referred or walking into the housing department. Process rental assistance request for review and approval. Refer clients to resources to help sustain housing such as childcare, education, job-training, financial literacy, fuel assistance, weatherization, food, furniture, clothing, transportation, legal referrals, medical care, counseling, parenting skills and other services in their community. Point of contact for housing related inquiries for internal/external departments, community agencies, groups, schools, hospitals and like social service entities. Perform other related duties as assigned from time to time.

Job Qualifications:
Minimum of a high school diploma or equivalent with one to three years of experience required. Bachelor’s degree preferred. Must have thorough knowledge of housing/housing search, tenant’s rights, housing subsidies and housing law. Excellent written and oral communication skills. Ability to handle a variety of assignments and have the flexibility to work some evenings when necessary. Bilingual ability, preferably in Spanish and/or Creole a plus. Must have a valid driver’s license. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.