Rental Assistance Specialist
Requisition Number:2020-HOU-007
Department:Housing and Homelessness Prevention
Employee Type:Regular
Hours Per Week:35

Job Responsibilities:
Responsible for serving as the initial contact for customers requesting assistance, and facilitating the application process for program services. Coordinate referrals from ABCD departments. Conduct intake by phone for customers requesting assistance. Collect basic identifying information on each customer and enter this information into the database. Screen customers for eligibility requirements for rental assistance. Send, electronically or by mail, the application and request for supporting documentation, and entering notes into database. Provide assistance, by phone, in person and through the use of online technologies, to support customers through the full application process. Identify incomplete applications and inform applicants of need for specific information and/or documentation to complete the application.

Job Qualifications:
Minimum of a high school diploma or equivalent and up to 12 months relevant experience. Previous experience in a human service or community-based agency preferred. Must have strong customer service skills and commitment to high quality program services. Ability to be organized and process a high volume of work. Demonstrated attention to detail. Strong problem solving and communication skills. Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds. Bilingual skills, as needed.