Direct Relief Specialist
Requisition Number:2021-HOU-002
Department:Housing and Homelessness Prevention
Employee Type:Regular w/ Temporary Date
Hours Per Week:35

Responsible for serving as the initial contact for customers requesting assistance, and facilitates the application process for program service. Coordinate referrals from ABCD departments. Conduct intake by phone for customers requesting assistance. Collect basic identifying information on each customer and enter this information into the database. Screen customers for eligibility requirements for requested assistance. Provide assistance, by phone, in person and through the use of online technologies, to support customers through the full application process. Identify incomplete applications and inform applicants of need for specific information and/or documentation to complete the application. Maintain customer records with an emphasis on data integrity and confidentiality. Assist in conducting outreach, schedule information sessions and provide general support to the program, as needed. Perform other related duties as assigned from time to time.

Job Qualifications:
Minimum of a high school diploma or equivalent and up to 12 months relevant experience. Previous experience in a human service or community-based agency preferred. Must have strong customer service skills and commitment to high quality program services. Ability to be organized and process a high volume of work. Demonstrated attention to detail. Strong problem solving and communication skills. Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds. Bilingual skills, as needed.

Please note: This position is temporary through September 30, 2021