Housing Manager - Motel Services - Waltham
Requisition Number:2018-HOU-004
Department:Housing and Homelessness Prevention
Employee Type:Regular
Hours Per Week:35

Job Responsibilities:
Responsible for the daily oversight of program operations and supervision of the Motel Services team. Ensure that high quality direct care services are delivered to individuals and families who are eligible for Emergency Assistance (EA) and living in motels, and support them as they work towards a goal of self-sufficiency. Implement and monitor protocols for the delivery of direct services at motel locations, and intervene and assume responsibility with difficult cases. Manage administrative processes related to supervising Motel Services staff, including but not limited to: making hiring and termination recommendations, completing performance evaluations, and identifying, developing and delivering trainings. Develop relationships with HomeBASE Re-housing providers as well as other related service-providing agencies. Strengthen working relationships with significant resources in family support network as specified by DHCD and supervisory staff. Manage all reporting, and statistical data collection and compliance. Perform other related duties as required.

Job Qualifications:
Minimum of a Bachelor’s degree in human services or related field required, Master’s degree preferred. Three to five years experience in human services required, with direct experience training and supervising staff strongly preferred. Must have knowledge of homeless families and issues of poverty, Massachusetts Tenant Law and EA Rules and Regulations. Must be able to work regularly outside of normal business hours and work or be “on call” nights, weekends and holidays as needed. Strong written, verbal, and interpersonal skills with the ability to manage multiple and complex tasks is required. Must possess a valid driver’s license and reliable transportation. Attendance and participation in CPR, First Aid, and Infant CPR training is required. Bi-lingual preferred. Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.