Program Assistant / Data Specialist
Requisition Number:2020-HOU-008
Department:Housing and Homelessness Prevention
Employee Type:Regular
Hours Per Week:35

Job Responsibilities:
Responsible for serving as one of the initial contacts for customers requesting assistance, and referring to the appropriate Housing staff for services. Responsible for the department’s daily clerical functions and general office procedures. Maintain records of correspondence and in-house communications. Perform data entry of all screenings and intakes. Work closely with other departments regarding purchasing, personnel, payroll and other administrative matters. Provide assistance, by phone, in person and through the use of online technologies, to support customers. Identify incomplete applications and inform applicants of need for specific information and/or documentation to complete the application. Assist in conducting outreach, schedule information sessions and provide general support to the program, as needed. Perform other related duties as assigned from time to time.

Job Qualifications:
Minimum of a high school diploma or equivalent and up to 12 months relevant experience. Previous experience in a human service or community-based agency preferred. Must have strong customer service skills and commitment to high quality program services. Ability to be organized and process a high volume of work. Demonstrated attention to detail. Strong problem solving and communication skills. Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds. Bilingual skills, as needed.