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Outreach and Intake Coordinator - LIMERP
Requisition Number:2021-EN/WE-004
Department:Energy
Employee Type:Regular
Hours Per Week:35
  

Overview:

Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

Duties include: 

  • Responsible for assisting Utility Programs Director with Statewide Single and Multifamily Energy Programs, as well as coordinating and prioritizing daily activities for the Statewide Client Services Call Center
  • Oversee marketing, outreach and intake across single and multifamily Utility Programs
  • Oversee LEAN Single and Multifamily Website including: Live chat functions, Case study updates, Lead origination, Monitor Google Analytics dashboard, Communicate with vendors and utilities as needed and review affordability documentation
  • Communicate with single family and multifamily applicants and potential applicants. Ensure all client inquiries are being addressed in a timely manner
  • Monitor call center phone system, including prioritizing overflow capacity during peak times
  • Field phone calls and inquiries
  • Notify new applicants when application is received
  • Request more information as needed
  • Request affordability documentation. Notify applicants when approved/denied
  • Perform past service check on new applications
  • Coordinate referrals across CAP agencies and other external partners including market rate vendors
  • Compile call center data and provide reports and insights
  • Perform other related duties as assigned from time to time

Job Qualifications:
  • Minimum of three years of professional experience and high school diploma or equivalent
  • Background in energy efficiency and/or multi-family low-income housing helpful
  • Experience in grant program management helpful
  • Must have demonstrated experience with Microsoft Access and Excel or at least a high degree of comfort with databases and spreadsheets
  • Good communication skills by phone and email
  • Flexibility, initiative, and ability to work in a team
  • Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.


Why ABCD?

  • Make an impact on the community
  • Professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting after 6 months
  • Paid Time Off
  • 13 Observed Holidays