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Intake and Enrollment Specialist
Requisition Number:2021-ET/Y-021
Department:Education, Training and Youth Services
Employee Type:Regular
Hours Per Week:35
  

Overview:

Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

Duties Include:

  • Responsible for the implementation and management of the intake and enrollment process for the English for Speakers of Other Languages (ESOL) Programs
  • Conduct intake interview to ensure match between applicants’ learning and career goals with program goals
  • Complete all intake materials, and collect, organize, and maintain all required documentation in client eligibility files
  • Follow-up with applicants to obtain missing documentation
  • Answer the ESOL main phone line and answer program related questions
  • Communicate regularly with Program Coordinators to ensure full enrollment
  • Prepare appropriate documentation for submission to funding sources
  • Schedule and assist with implementation of informational sessions
  • Keep records of inquiries and applicants
  • Perform other related duties as assigned.

Job Qualifications:
  • Minimum of up to 12 months related experience and a high school diploma or equivalent required. 
  • Associate’s degree in a human services or related field and one to three years of customer service experience preferred.
  • Must have excellent attention to detail.
  • Ability to multi-task and to remain highly organized.
  • Familiarity and comfort with computers and primary software packages like Microsoft Word, Microsoft Excel, Microsoft Access or their Apple equivalent.
  • Ability to deal sensitively with individuals of diverse socio-economic and cultural backgrounds.
  • Bilingual in English and Spanish or Haitian Creole highly preferred

Why ABCD?

  • Make an impact on the community
  • Professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting after 6 months
  • Paid Time Off
  • 13 Observed Holidays