Enrollment (ERSEA) Administrator
Requisition Number:2021-HS/C-024
Department:Head Start and Children's Services
Employee Type:Regular
Hours Per Week:35

Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

ABCD Head Start & Children's Services is a family development program serving children from birth to age five, as well as pregnant women. Part of a highly successful national program, we provide comprehensive services to the whole family and foster a safe, creative learning environment to support children in school readiness and their social-emotional development. We are looking for dedicated individuals who want to make a meaningful impact on the communities we serve!

Duties include:
  • Responsible for applying professional expertise and over-sight in the ERSEA (Enrollment, Recruitment, Selection, Eligibility and Attendance) component for all programmatic funding options, ensuring that all programs comply with all regulations per applicable Performance Standards
  • Analyze, plan and implement enrollment systems
  • Plan and provide training related to enrollment systems, policies and procedures for the content area
  • Ensure monitoring, program collaboration and tracking enrollment services
  • Analyze community assessment information and facilitate planning efforts to determine design options, recruitment efforts and enrollment guidelines for Head Start (HS), Early Head Start EHS), and Full day/year programs
  • Provide input and solutions to develop and/or revise the agency’s ERSEA systems, policies and procedures
  • Oversee and facilitate ERSEA Committee. Prepare and distribute timely tracking reports regarding ERSEA updates
  • Provide regular reports to Deputy Director of Family and Community Engagement on program enrollment status
  • Organize and facilitate recruitment events and activities to enhance outreach across the city
  • Meet with program ERSEA Specialist and program management staff to ensure program consistency of all procedures and use of policies
  • Monitor the quality of delivery of ERSEA services to families at the local programs
  • Monitor and review records at the local program ensuring completeness and accuracy of information
  • Monitor and evaluate the systems for documenting ERSEA to ensure that the performance standards are followed as well as make recommendations as necessary
  • Maintain and monitor a comprehensive record keeping system through documents and through database system
  • Maintain statistical data as requested by the ABCD Head Start administration and in accordance with federal and state regulations
  • Provide assistance to program staff with information relative to ERSEA, community demographics and agency systems
  • Perform other related duties as assigned from time to time

Job Qualifications:
  • Minimum of a Bachelor’s degree in Human Services or related field and at least one year experience working with people in a human service agency
  • Master Degree preferred
  • Must have excellent written and verbal communication as well as interpersonal skills
  • Proven ability to keep accurate written records and documentation
  • Strong ability to make frequent significant decisions and solve problems
  • Successful experience in working as a member of an interdisciplinary team and provide support to a diverse staff
  • Must have the ability to engage in ongoing staff development to expand professional skills
  • Knowledge of neighborhoods served by programs and city-wide services relevant to the programs population
  • Demonstrate a knowledge of and sensitivity to the educational and socioeconomic needs of the children and families served
  • Ability to attend and participate in community activities, training, and night meetings as needed
  • Possess bilingual ability where appropriate
  • Translates as necessary or when needed
  • Maintain knowledge of all federal, state, city and program laws, regulations, standards and policies


  • Make an impact on the community
  • Free professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting after 6 months
  • Paid Time Off
  • 13 Observed Holidays