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Information & Referral Specialist
Requisition Number:2022-CCCB-002
Department:Child Care Choices of Boston
Employee Type:Regular
Hours Per Week:35
  

Overview:

Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

Child Care Choices of Boston (CCCB) at Action for Boston Community Development offers support, resources, technical assistance, training and childcare expertise to families, childcare providers, employers and the larger community. The Information and Referral Specialist is responsible for providing high quality consultation, support and consumer education to parents. This position will provide direct assistance to customers of all abilities, income, cultural, religious, linguistic, and ethnic backgrounds seeking consumer education regarding early education through Child Care Choices of Boston. 

Duties include:  

  • Provide daily telephone “hotline” consultation with parents regarding child care and information and referral services.
  • Provide outgoing assistance to parents, providers and other interested parties regarding access and availability of subsidized child care.
  • Perform data entry and other related tasks to assist with the maintenance of community, provider and consumer databases.
  • Update Information and Referral resource information.
  • Help to identify community resources and educational materials related to services and care for children.
  • Assist with marketing CCCB services to the community, identifying resources and gathering outside information related to early education.
  • Assist in ongoing production and distribution of written outreach materials.
  • Assist with presentation, external meetings and parent training on early education and related CCCB serves to the community.
  • Assist in data collection for the community, provider and consumer databases.
  • Work with other CCCB staff to facilitate all services to consumers.
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • Minimum of a Bachelor's degree in Early Childhood Education, social work or related field, and one to three years of related work experience required.
  • Related work experience in community outreach and program promotion preferred.
  • Strong knowledge of early childhood development. 
  • Excellent organizational skills with ability to handle large volumes of paperwork. 
  • Skilled with Microsoft Office and Google systems.
  • Demonstrated good communication and customer services skills.
  • Ability to travel locally, and work occasional evenings/weekends as required.
  • Bilingual Spanish/English skills helpful.
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds

Why ABCD?

  • Make an impact on the community
  • Free professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting
  • Paid Time Off
  • 13 Observed Holidays