Family Services Specialists
Requisition Number:2022-CCCB-007
Department:Child Care Choices of Boston
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

The Family Services Specialist role is within our Child Care Choices of Boston (CCCB) program. CCCB offers support, resources, technical assistance, training and childcare expertise to families, childcare providers, employers and the larger community. 

Duties include:  

  • Responsible for providing consumer education to families seeking and receiving child care subsidies funded by the Department of Early Education and Care (EEC)
  • Assist families with the intake and eligibility process and follow-up services, providing technical assistance and communication around the subsidy system to parents and providers
  • Assess eligibility and issue vouchers for families within the EEC funded subsidy system, including DTA and Income Eligible
  • Provide technical assistance and accurate information to families regarding their role and continued access to child care voucher subsidies
  • Maintain files and update parent records and database information
  • Support parents as the link between providers in the voucher system, and assist them in changing providers
  • Perform other related duties as assigned from time to time

Job Qualifications:
  • Minimum of a high school diploma or equivalent with one to three years of related work experience required
  • Bachelor’s degree in Early Childhood Education or related field preferred
  • Must have excellent organizational skills, communication skills and proficiency in Microsoft Office systems
  • Knowledge of Massachusetts child care subsidy system, and knowledge of early childhood development demonstrated through work experience or education
  • Ability to travel locally, and work occasional evenings/weekends as required
  • Bilingual Spanish/English skills as needed
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds


  • Make an impact on the community
  • Free professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting
  • Paid Time Off
  • 13 Observed Holidays