HeartWAP Coordinator
Requisition Number:2022-EN/FU-006
Department:Climate Equity & Impact
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

The Climate Equity & Impact program at ABCD offers a number of heating and energy services to income eligible residents of Boston, Brookline, Newton and the Mystic Valley cities and towns of Malden, Medford, Everett, Melrose, Stoneham, Winchester and Woburn. The HeartWAP Coordinator has responsibility for the engaging with SCSC on client outreach, intake and eligibility certification process for the HeartWAP and utility heating programs.

Duties include: 

  • Design, develop and implement client outreach strategy to provide adequate application flow for WAP & HWAP monthly production.
  • Maintain contact with all appropriate community groups, including ABCD’s APACs and NSCs, and city and state agencies.
  • Monitor and maintain compliance with all federal, state and utility income eligible guidelines, client demographic requirements and documentation.
  • Design, implement and monitor the integration of office tools used to electronically manage application tracking, administrative, internal and project documentation to ensure compliance.
  • Coordinate contractor procurement and manage the annual reviews of licenses, insurance and contracts according to guidelines. 
  • Oversee contractor work processes and job assignments in accordance with program guidelines.
  • Expand contractor pool when needed.
  • Work with the Energy Department’s financial team to forward appropriate data for entry into permanent master file.
  • Prepare monthly, quarterly and annual reports across all funding sources including the yearly correlation of data to create the annual funding source reports.
  • Monitor systems for application tracking through the intake, incomplete, appeal and verification process.
  • Coordinate marketing efforts and special events through the Fuel Assistance and Weatherization staff to maximize efforts.
  • Troubleshoot and report all client and vendor requests, issues and concerns.
  • Maintain familiarity with all current state and federal guidelines for determining client eligibility.
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • Minimum of a high school diploma or equivalent, with 3-5 years of experience required.
  • Associate’s degree in Social Sciences or related field preferred.
  • Ability to interpret and implement state and federal guidelines for weatherization activities. 
  • Strong organizational skills and background in office management required. 
  • Ability to communicate effectively in both written and verbal form. 
  • Must have ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.


  • Make an impact on the community
  • Free professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting
  • Paid Time Off
  • 13 Observed Holidays