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Software & Social Media Instructor - Career Centers
Requisition Number:2022-ET/Y-002
Department:Education, Training and Youth Services
Employee Type:Regular
Hours Per Week:35
  

Overview:

Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

Duties include:

  • Responsible for developing, presenting, and facilitating a range of software and social media related workshops;
  • Research and stay up to date social media practices related to successful job search;
  • Research and stay up to date on effective personal branding strategies for jobseekers;
  • Provide software assessments to determine customer level of knowledge;
  • Research and maintain updated knowledge of various learning styles in order to provide accessibility for a diverse customer base;
  • Create and upload YouTube tutorials to the Centers’ YouTube channel;
  • Manage Centers’ Social Media Marketing campaigns including but not limited to Constant Contact, Facebook, LinkedIn, Twitter and YouTube;
  • Input relevant customer data appropriately and timely by following all MOSES entry policies;
  • Handle high stress situations while demonstrating sound decision making process;
  • Inform customers of matters relevant to Career Center services; follow up on previous services; determine the success of prior services; update information; and offer additional services;
  • Assist customers in resource room using available technologies; troubleshoot computer and software problems;
  • Establish and maintain an effective working relationship with Career Center partners;
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • Minimum of an Associate’s degree human services, public administration, business management or related field and 1 to 3 year’s relevant experience required;
  • Bachelor’s degree in human services, public administration, business management or related field preferred;
  • Experience working in a career center, providing software/social media instruction, or other related experience preferred
  • Ability to travel frequently between Woburn and Cambridge; workshops will be offered regularly at both sites. May need to travel between centers in Cambridge, Woburn and Chelsea for meetings or coverage needs and to partner sites throughout our 20 cities/towns;
  • Ability to function effectively independently and as part of a team, with demonstrated ability to develop, and maintain, effective working relationships;
  • Ability to advocate for career center customers;
  • Demonstrated ability to work with people from diverse backgrounds;
  • Effective verbal and written communication skills, and experience public speaking and giving presentations;
  • Demonstrated expertise in MS office, other software applications and in social media marketing;
  • Ability to document and maintain records in database as well as paper files accurately and in a timely manner;
  • Bilingual skills preferred. 

Why ABCD?

  • Make an impact on the community
  • Free professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting
  • Paid Time Off
  • 13 Observed Holidays