Business Service Representative
Requisition Number:2022-ET/Y-014
Department:Education, Training and Youth Services
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

Duties include:

  • Responsible for marketing and promoting the Career Centers to employers and utilizing business information to assist the team in career coaching
  • Participate in local strategic planning for employer demand driven programs, training and services in our region
  • Contact employers to assess their needs and provide information on various services available through the Public Workforce System
  • Provide various services to businesses including job order posting, job referrals, recruitments, job fairs, referral to partners, apprenticeships, labor market information and other services as needed. Respond to incoming requests from employers in our region
  • Ensure Career Center staff are aware of employers’ needs and job order specifications to facilitate prompt and effective servicing of job orders
  • Work collaboratively with team members to facilitate placement of Career Center customers into open positions
  • Conduct and/or coordinate group presentations to employers
  • Plan, organize and conduct job fairs, special events and recruitments to provide large scale labor exchange opportunities for both employers and job seekers. Perform other related duties as assigned from time to time

Job Qualifications:
  • Minimum of High School Degree or GED required and minimum of three years of customer service or relevant experience required
  • An Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required
  • At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required
  • Must have strong public speaking/presentation skills
  • Ability to develop and maintain effective working relationships
  • Ability to travel significantly throughout region to visit businesses
  • Ability to travel between centers for meetings or coverage needs (Cambridge, Woburn, Chelsea) and to partner sites (including, but not limited to employers, job fairs, training vendors, etc.) throughout our 20 cities/towns as needed
  • Bilingual skills preferred


  • Make an impact on the community
  • Free professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting
  • Paid Time Off
  • 13 Observed Holidays

Location: Cambridge