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Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

The MassHire Metro North Career Center connects qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job.
 
Duties include:

• Responsible for customer development functions related to work-based learning and employment mechanisms, such as On-the-Job Training (OJT), Pre-apprenticeship programs, and Apprenticeship programs.
• Gain a working knowledge of requirements for enrolling in and successfully completing On-the-Job Training (OJT) program offerings, pre-apprenticeship opportunities and apprenticeship opportunities available to jobseekers.
• Explain to jobseekers the benefits of participating in alternative employment programs, including the procedure and process for enrolling in and successfully completing them.
• Assist in the marketing of said programs to jobseekers.
• Serve as a liaison, as determined by the Career Center Manager, to external partners offering access to OJT programs, pre-apprenticeship programs, and/or apprenticeship programs.
• Input relevant customer data appropriately and timely by following all MOSES entry policies.
• Maintain 30-day contact with a large caseload of customers by telephone, email, and personal appointments.
• Perform the functions of a Career Advisor as circumstances warrant.
• Perform other related duties as assigned.

• Minimum of High School Degree or GED required and minimum of three years of customer service or relevant experience required
• An Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required
• At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required
• Ability to function effectively as part of a team and advocate for career center customers.
• Ability to learn about and apply knowledge of various workforce development programs, regulations, programs, guidelines, and administrative requirements.
• Demonstrated ability to work sensitively with people from diverse backgrounds.
• Strong public speaking/presentations skills.

Why ABCD?

• Make an impact on the community
• Free professional development opportunities and trainings
• Health and Dental Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 403B Retirement Plan with employer match and vesting
• Paid Time Off
• 13 Observed Holidays

 Please note: This position is temporary through June 30, 2024.