Support Services Navigator - First Steps
Requisition Number:2022-ET/Y-044
Department:Education, Training and Youth Services
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

First Steps into Early Childhood Education Careers (First Steps) is designed to recruit, train, and develop job placements for adults who are interested in careers in the field of early childhood education—a field where the right people can make a lasting difference in the lives of young children. The Support Services Navigator is responsible for maintaining case management files including Individuals Services Strategy, and provide educational and personal counseling, supportive services and referrals, and work in conjunction with other program staff to facilitate goals attainment by program participants.  

Duties Include:

  • Provide educational and personal counseling to participants to establish educational and occupational goals and suitability as well as identify skill development necessary to secure desired program’s outcomes.
  • Provide one-on-one case management, assessment, and coaching to participant caseload.
  • Provide supportive counseling to ensure adequate program attendance and to resolve any discipline or communication problems between student and staff.
  • Take the lead responsibility to ensure that information concerning the program and recruitment and outreach of prospective students is carried out in all neighborhoods and all groups of eligible students.
  • Throughout students’ program participation, identify supportive service needs, provide related counseling as required, and make appropriate referrals.
  • Orient new students to the First Step programs and assist them in their successful participation.
  • Conduct weekly support workshops for the diverse population of program participants.
  • Maintain counseling records, record related assessment data, and Individual Service Strategies.
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • A minimum of an Associate’s degree in education, counseling or related field with one to three years of experience in counseling adults or youth required. Bachelor’s degree preferred.
  • Demonstrated knowledge of working with a diverse customer base, knowledge of Boston’s neighborhoods, and familiarity with local childcare business.
  • Excellent interpersonal and communication skills, as well as strong planning and time management skills.
  • Bilingual skills highly desirable.
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.


  • Make an impact on the community
  • Free professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting
  • Paid Time Off
  • 13 Observed Holidays