Digital Navigator - Career Centers - Cambridge
Requisition Number:2022-ET/Y-057
Department:Education, Training and Youth Services
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

The MassHire Metro North Career Center connects qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. The Digital Navigator provides assistance to clients who need information and/or access to affordable internet service, affordable internet-capable devices, and/or coaching in introductory digital skills to become effective internet users. The Digital Navigator’s work is part of ABCD’s efforts to ensure equitable internet access for client populations. 

Duties Include:

  • Receive, return, or initiate contact with clients in need of information regarding affordable internet and other digital services.
  • Discuss with each client their internet access or need for internet access, technology experiences, and other digital devices.
  • Assess clients’ access to technology, customer digital skill level pertaining to what the customer needs to accomplish their connectivity needs and internet use priorities.
  • Advise clients about free or affordable internet service options for which they may qualify, assist customers in their efforts to apply for affordable internet service, and support their efforts to secure service.
  • Advise clients about sources of affordable computers or other internet for which they may qualify, and support their efforts to acquire appropriate devices, and where they can obtain assistance for computer/device repair.
  • Coach clients, as necessary and appropriate, in the use of internet services to meet their internet use priorities. This may include referral to sources of additional digital literacy skill training.
  • Track each interaction including clients’ progress in meeting their stated objectives keeping accurate and timely records, and report outcomes as required.
  • Assist in the delivery of the MassHire Metro North Career Center Google Certificate Program.
  • Perform other related duties as assigned from time to time. 

Job Qualifications:
  • A Minimum of High School Diploma, or equivalent, required.
  • Up to 12 months of experience required.
  • Experience working in a career center, call center, retail environment, or other related field is preferred, but not required. 
  • Ability to provide excellent customer service, establish appropriate boundaries with customers, and to demonstrate innovation and flexibility.
  • Demonstrated ability to work sensitively with people from diverse backgrounds and manage high stress situations while demonstrating sound decision making.
  • Bilingual skills are preferred, but not required.


  • Make an impact on the community
  • Free professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting
  • Paid Time Off
  • 13 Observed Holidays
Location: Cambridge