Support Services Navigator - Career Centers - Woburn
Requisition Number:2022-ET/Y-058
Department:Education, Training and Youth Services
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

The MassHire Metro North Career Center connects qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. The Support Services Navigator assists clients and refers them to public agencies/community-based organizations that provide direct assistance with the mitigation of social service needs.

Duties Include:

  • Provide one-on-one assessments, coaching, and case management services to assigned clients (jobseekers) of the Metro North Career Center to which she or he is assigned.
  • Assist in the identification of educational, job training, and occupational objectives in coordination with the client’s assigned Career Advisor.
  • Utilize client’s engagement vis-à-vis the Metro North Career Center to identify supportive service needs, provide related counseling as required, and make appropriate referrals.
  • Establish and maintain consistent contact with assigned client population to ensure the prompt identification, mitigation, and/or resolution of social support needed.
  • Maintain an up-to-date file on each client assigned from inception of services through a minimum of sixty days post placement into employment.
  • Conduct support workshops, as necessary, for the diverse population of clients – the workshops shall be designed to establish peer support. 
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • A Minimum of High School Diploma/GED, or equivalent is required.
  • An Associate's degree in Education, Counseling, Human Services or related field is preferred.
  • A minimum of one year of experience in providing case management, case coordination, constituent services required.   
  • Ability to provide excellent customer service, establish appropriate boundaries with customers, and to demonstrate innovation and flexibility.
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.
  • Bilingual skills are preferred, but not required.


  • Make an impact on the community
  • Free professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting
  • Paid Time Off
  • 13 Observed Holidays
Location: Woburn