Training and Technical Assistance Coordinator
Requisition Number:2022-HLTH-008
Department:Health Services
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

ABCD's Family Planning Partnership provides comprehensive family planning services and prevention education and counseling through a network of clinical sites based in the neighborhood health centers and other primary care sites throughout Boston, and in other part of the state. 

Duties include:

  • Responsible for ensuring family planning counselors are trained in accordance with program, state and funder requirements
  • Responsible for the training and technical assistance needs of the members of the Family Planning Partnership.

Training and Technical Assistance:

  • Develop and facilitate professional training in reproductive and sexual health, human sexuality, family planning, STD/HIV prevention, counseling and communication skills, and related reproductive and preventive health issues for the ABCD Family Planning partnership. 
  • Provide continuous, evidence-based updates to training curricula and develop new educational materials and job aids as appropriate.
  • Provide initial certification of family planning counselors (FPCs), monitor on-going certification, and provide individual on-site session observation, continuing education needs assessment, activities and support. 
  • Design and implement an expanded, comprehensive technical assistance and capacity building program for family planning counselors and other staff which may include on site rigorous assessment and coaching to ensure fidelity to standards, guidelines and quality.
  • Technical Assistance responsibilities will also include the sharing of resources and best practices, developing and facilitating learning communities for peer learning, and assisting funded agencies to successful meet the program’s goals.
  • Develop and implement needs assessments, develop a training calendar, locate available training, implement a mentoring program, and provide ongoing, individual training assessment to FPCs in the network, while supporting the administrative needs of the program.  
  • Participate in team meetings to discuss sub-recipient agencies, including FPC training, progress and identified need; participates with QA, administrative and clinical staff in developing corrective action plans.  
  • Develop, implement, and maintain a mentoring program for new family planning counselors.  
  • Conduct an annual assessment of FP staff training needs in the areas of sexuality, family planning, reproductive health, STD/HIV prevention, and related preventive health issues.

Administrative Support

  • Convene the Information and Education Materials Review Committee and ensure that all educational materials used by the Family Planning program are approved. 
  • Assist the Director with the implementation of the CBIP project, including scheduling meetings, preparing materials, and processing purchase orders and invoices.
  • Monitor and provide support to consultants in curriculum development to ensure high training quality and deadlines are met.   
  • Maintain and manage the Learning Management System (LMS) and database, including mailing lists, registration and training attendance data, counselor certification and continuing education, site visits, and program evaluation. 
  • Ensure all FPCs are up to date with required trainings.  Identify existing training opportunities available that aligned with Title X program priorities. 
  • Manage LMS content including building new and updated content.
  • Provide teaching assistance for trainers as needed. 
  • Develop and maintain web-based trainings.
  • Structure an annual training calendar for live virtual and in person training to meet identified provider need, funder guidelines and initiatives, and FP Quality Assurance activities.  
  • Inform ABCD’s Public Information department of training activities available beyond the ABCD network to assure maximum advertisement of the annual training calendar.  
  • Develop a marketing plan for all trainings in collaboration with the Deputy Director
  • Provide logistical support for all family planning trainings including contact with trainers, arranging space, preparing training materials, ordering refreshments. 
  • Ensure prompt payment to consultants and vendors and payment to ABCD for training fees. Preparing report on fees collected as required.

Program Monitoring and Reporting

  • Develop and report on program goals and objectives as described in program and funder requirements.
  • Participate in writing of grants and reports, as needed. 
  • Represent ABCD Health Services Department at program and community partner meetings. 
  • Perform other related duties as assigned.

Job Qualifications:
  • Minimum of Bachelor’s degree in health education or related field with three to five years of experience providing clinic and community-based sexual and reproductive health education and training required.
  • Excellent knowledge of family planning, sexual and reproductive health and prevention required.
  • Experience researching, developing, and adapting curriculum in health related topics required.
  • Demonstrated excellent organizational, communication, and writing skills, and ability to pay close attention to details.  
  • Bilingual skills preferred
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds


  • Make an impact on the community
  • Free professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting
  • Paid Time Off
  • 13 Observed Holidays