Housing Support Services Specialist
Requisition Number:2022-HOU-001
Department:Housing and Homelessness Prevention
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success.

The Housing program provides the information, assistance and skills clients need to maintain their household or access resources to help find more affordable housing. The Housing Support Services Specialist serves as the initial contact for customers requesting assistance, and facilitates the application process for program services. 

Duties include: 

  • Coordinate referrals from ABCD departments
  • Conduct intake by phone for customers requesting assistance.
  • Collect basic identifying information on each customer and enter this information into the database.
  • Screen customers for eligibility requirements for rental assistance.
  • Send, electronically or by mail, the application and request for supporting documentation, and entering notes into database.
  • Provide assistance, by phone, in person and through the use of online technologies, to support customers through the full application process. 
  • Identify incomplete applications and inform applicants of need for specific information and/or documentation to complete the application.
  • Maintain customer records with an emphasis on data integrity and confidentiality.
  • Refer customers to ABCD Departments for additional services, as needed.
  • Assist in conducting outreach, schedule information sessions and provide general support to the program, as needed.
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • Minimum of a high school diploma or equivalent, with up to 12 months of experience. Previous experience in a human service or community-based agency preferred. 
  • Strong customer service skills and commitment to high quality program services. 
  • Ability to work sensitively and effectively with people of diverse cultural backgrounds.
  • Ability to be organized and process a high volume of work. 
  • Demonstrated attention to detail with strong problem solving and communication skills.
  • Ability to use technology to effectively perform job duties. 
  • Bilingual skills preferred.


  • Make an impact on the community
  • Free professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting
  • Paid Time Off
  • 13 Observed Holidays