Family and Community Engagement Coordinator
Requisition Number:2022-HS/C-003
Department:Head Start and Children's Services
Employee Type:Regular
Hours Per Week:35

Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

ABCD Head Start & Children's Services is a family development program serving children from birth to age five, as well as pregnant women. Part of a highly successful national program, we provide comprehensive services to the whole family and foster a safe, creative learning environment to support children in school readiness and their social-emotional development. The Family and Community Engagement Coordinator has overall management responsibility for the Head Start and Children’s Services ERSEA (Enrollment, Recruitment, Selection, Eligibility and Attendance) and Family and Community Engagement.  

Duties include:
  • Analyze, plan and implement systems for all ABCD Head Start Programs
  • Plan and provide training related to enrollment systems, policies and procedures for the department and agency
  • Develop and implement distribution of outreach, educational, branding and marketing materials related to the program’s services
  • Provide leadership around outreach and marketing aspects of ABCD Head Start and Children’s Services
  • Identify and collaborate with new and existing local community agencies to develop a network for advocacy, referrals, and services
  • Develop overall customer relations plan, including satisfaction surveys, retention programs, and information sharing and special events in order to facilitate cohesive and enhanced services in conjunction with Parent Engagement Staff
  • Act as primary liaison between Boston Public Schools and ABCD regarding enrollment related to Preschool Expansion Grant, as well as Parent University, Countdown to Kindergarten and K2 registration
  • Ensure that site reviews are completed to monitor program compliance with Head Start Performance Standards
  • Develop and coordinate implementation of annual strategic plans for the Head Start and Children Services Department that support and improve future delivery of services to families and children
  • Liaise with other departmental/program managers in order to understand needs of operational development, and to ensure all staffs are fully informed of program objectives, purposes and achievements

Job Qualifications:
  • Minimum Bachelor’s degree in marketing, communications, public or business or early childhood administration or related field, with at least five years of relevant professional experience required
  • Three years of experience specifically in areas of program operations and planning, outreach and policy development that are applicable to family services and early education programs
  • Master’s degree preferred
  • Must have excellent written and verbal communication as well as interpersonal skills
  • Demonstrated understanding of strategic planning, marketing and communications principles
  • Organizational management skills, with the ability to thrive in fast-paced, team environment with multiple priorities and deadlines
  • Knowledge of neighborhoods served by programs and city-wide services relevant to the programs population
  • Successful experience in working as a member of an interdisciplinary team
  • Must be able to work independently without intensive supervision
  • Ability to maintain knowledge of all federal, state, city and program laws, regulations, standards and policies
  • Must have the ability to attend and participate in community activities, training, and night meetings as needed


  • Make an impact on the community
  • Free professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting
  • Paid Time Off
  • 13 Observed Holidays