Information and Referral Specialist
Requisition Number:2023-CC-003
Department:Community Coordination
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

Duties include: 

  • Provide warm and welcoming reception for all callers and visitors to the Central Office.
  • Inform visitors of safety measures and provide protective equipment, as needed.
  • Provide visitors with appropriate referrals to all ABCD programs and services and information on required program protocols.
  • Develop and maintain working knowledge of all ABCD programs and services.
  • Work with departments to maintain up to date information on services to be provided to visitors.
  • Direct visitor traffic to the appropriate waiting room and inform receiving staff of their arrival.Maintain a detailed log of all visitors entering the building and the departments to which they were referred.
  • Maintain and provide up to date information on how clients can access program information and services.
  • Identify needs and make recommendations on how to improve processes and/or information sharing to improve customer interaction.
  • Assist with miscellaneous administrative tasks. 
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • Minimum of a high school diploma or equivalent and one to three years of experience working in administrative or customer service environment required.
  • Bilingual skills highly preferred.
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds


  • Make an impact on the community
  • Free professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting
  • Paid Time Off
  • 13 Observed Holidays