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Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

ABCD provides emergency food pantry services to households across Greater Boston through its Food Insecurity Program.

Duties include: 

• Responsible for aiding in the facilitation of food programs, including the food delivery project, mobile pantry program and more traditional food pantries.
• Assist in logistics of program operations.
• Verify all incoming food orders against invoices for quantity and quality at the time of delivery.
• Assist in the ongoing operations of ABCD Food Pantries.
• Coordinate activities for staff and volunteers.
• Deliver food/supplies to sites as needed.
• Maintain established standards of sanitation.
• Maintain records pertaining to food service operations, including amounts of food used, daily counts and inventory.
• Store food and equipment appropriately in an organized manner both in the vehicle as well as at the program.
• Safely and efficiently receive, unload, sort, store, move, select, and load material with proper equipment.
• Accurately count/verify inventory quantities and check expiration dates.
• Resolve logistical issues through communication with clients and vendors.
• Field and respond to client inquiries through phone calls and emails.
• Process applications in accordance with ABCD grant funding guidelines and eligibility criteria.
• Ensure no "dual enrollment" of clients in ABCD food programs.
• Utilize the program software platform to view and sort client applications.
• Place online grocery orders utilizing the Stop & Shop website ensuring that baskets reflect the offered menu and client dietary requirements.
• Solve basic logistical issues from staff and clients regarding the Your Market mobile pantry software system.
• Solve logistical issues related to the mobile pantry program, including collection of proper documentation and intake forms from mobile pantry staff.
• Appropriately relay food program information to clients and staff members.
• Communicate with other staff regarding collection of documentation to ensure alignment with grant funding criteria.
• Maintain client files in accordance with ABCD file procedure guidelines.
• Perform other related duties as assigned from time to time.

• Minimum of a high school diploma or equivalent and at least one to three years of relevant experience working in food administration or customer service environments are required.
• Active Food Handling certification or the ability to obtain a certification within the first 3 months of employment also required.
• Basic knowledge of, and some experience in, standard food supply and distribution practices and procedures.
• Basic computer skills including working knowledge of Google Suite, Microsoft Word and Excel with ability to learn new software.
• Professional oral and written communications skills, with the ability to effectively communicate through telephone conversations, email and any other written communication.
• Strong problem-solving skills.
• Demonstrated positive attitude, drive and resilience.
• Ability to work effectively with people of varying racial, cultural, educational and socio-economic backgrounds.
• Valid driver’s license, proof of car insurance and a good driving record required.
• Must be able to provide one’s own transportation.
• Able to lift at least 50 lbs.
• Bilingual skills, as needed.

Why ABCD?

• Make an impact on the community
• Free professional development opportunities and trainings
• Health and Dental Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 403B Retirement Plan with employer match and vesting
• Paid Time Off
• 13 Observed Holidays