Operations Manager
Requisition Number:2023-CC-005
Department:Community Coordination
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development (ABCD) stands as Boston's largest community action agency. Since its inception, ABCD has been deeply committed to promoting self-help efforts for low-income families and individuals. We offer a wide array of programs that cover all stages of life, from infant care to elder services, and ensure that every individual, regardless of their background, has an opportunity to thrive in their community. Every year, we touch the lives of more than 100,000 Greater Boston residents, creating ripples of positive change.

Why Work Here:

  • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

Community Coordination handles direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett.

Essential Duties:

  • Oversee and organize office operations and procedures (e.g. typing, filing, photocopying, faxing and other clerical services).
  • Develop periodic trainings and protocols of clerical and administrative support.
  • Responsible for the accurate and timely preparation of statistical and narrative reports.
  • Assist in grant writing, development and implementation of programs. Oversee the tracking and data collection of client information and assist in the preparation of reports for funding sources.
  • Manage bills to be paid, and provide follow-up to make sure all accounts are reconciled.
  • Manage inventory and purchase of office supplies and servicing of equipment and renewals of contracts.
  • Disseminate information about ABCD services throughout the community, representing the agency at meeting with other agencies, local groups, etc. as appropriate.
  • Develop relationships with other community based organizations.
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • Minimum of a high school diploma or equivalent with at least three to five years of experience in case management or job development and experience working with adults and youth required.
  • Some college coursework preferred.
  • Must have a broad knowledge of human services in the city, how to access them and demonstrated ability to work with clients and staff of diverse backgrounds.
  • Excellent oral and written communication skills and demonstrated ability to work without supervision required.
  • Bilingual skills as needed.
  • Willingness to travel and attend meetings and agency events.
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.