Case Managers
Requisition Number:2023-CC-006
Department:Community Coordination
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development (ABCD) stands as Boston's largest community action agency. Since its inception, ABCD has been deeply committed to promoting self-help efforts for low-income families and individuals. We offer a wide array of programs that cover all stages of life, from infant care to elder services, and ensure that every individual, regardless of their background, has an opportunity to thrive in their community. Every year, we touch the lives of more than 100,000 Greater Boston residents, creating ripples of positive change.

Why Work Here:

  • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

Community Coordination handles direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett.

Essential Duties: 

  • Responsible for maintaining case management files, and providing supportive services and referrals
  • Conduct intake process and assist clients in establishing educational and occupational goals..
  • Develop positive working relationships with various organizations within the public and private sectors to expand placement efforts.
  • Identify support services needed and make appropriate referrals and orient new clients to referred programs.
  • Conduct workshops for the diverse populations of a specific communities.
  • Assist clients in the proper completion of job applications and resumes for employment opportunities.
  • Follow up with prospective agencies and employers to maintain up-to-date information on employment opportunities.
  • Provide clients with services for EITC tax preparation, food pantry, fuel assistance, SummerWorks, and with Virtual Gateway services, including food stamps and health insurance.
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • Minimum of high school diploma or equivalent, with up to one year of experience in case management, job development or general office support required
  • Demonstrated proficiency in Microsoft Word and Excel required
  • Excellent oral and written communication skills
  • Bilingual skills as needed
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds

Location: Agency wide