Neighborhood Client Services Coordinators
Requisition Number:2023-CC-007
Department:Community Coordination
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development (ABCD) stands as Boston's largest community action agency. Since its inception, ABCD has been deeply committed to promoting self-help efforts for low-income families and individuals. We offer a wide array of programs that cover all stages of life, from infant care to elder services, and ensure that every individual, regardless of their background, has an opportunity to thrive in their community. Every year, we touch the lives of more than 100,000 Greater Boston residents, creating ripples of positive change.

Why Work Here:

  • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

Community Coordination handles direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett.

Essential Duties:

  • Responsible for coordinating neighborhood services by maintaining an active caseload of clients, conducting outreach activities and coordinating all volunteers and interns.
  • Provide case management services through individual visits and follow-up to enable them to become more self-sufficient.
  • Oversee databases for the agency, clients and employers.
  • Maintain relationships with other organizations within the community to better serve client needs.
  • Coordinate client outreach and community linkage activities, facilitating various workshops.
  • Prepare weekly narrative reports regarding clients and employment efforts for submission to the Director/Operations Manager.
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • Minimum of a high school diploma or equivalent and one to three years of experience in case management or job development, and experience working with adults and youth.
  • Bilingual skills as needed.
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.