Family Services Specialists
Requisition Number:2023-CCCB-006
Department:Child Care Choices of Boston
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development (ABCD) stands as Boston's largest community action agency. Since its inception, ABCD has been deeply committed to promoting self-help efforts for low-income families and individuals. We offer a wide array of programs that cover all stages of life, from infant care to elder services, and ensure that every individual, regardless of their background, has an opportunity to thrive in their community. Every year, we touch the lives of more than 100,000 Greater Boston residents, creating ripples of positive change.

Why Work Here:

  • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

CCCB offers support, resources, technical assistance, training and childcare expertise to families, childcare providers, employers and the larger community. 

Essential Duties:

  • Responsible for providing consumer education to families seeking and receiving child care subsidies funded by the Department of Early Education and Care (EEC).
  • Assist families with the intake and eligibility process and follow-up services, providing technical assistance and communication around the subsidy system to parents and providers.
  • Assess eligibility and issue vouchers for families within the EEC funded subsidy system, including DTA and Income Eligible.
  • Provide technical assistance and accurate information to families regarding their role and continued access to child care voucher subsidies.
  • Maintain files and update parent records and database information.
  • Support parents as the link between providers in the voucher system, and assist them in changing providers.
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • Minimum of a high school diploma or equivalent with one to three years of related work experience required.
  • Bachelor’s degree in Early Childhood Education or related field preferred.
  • Must have excellent organizational skills, communication skills and proficiency in Microsoft Office systems.
  • Knowledge of Massachusetts child care subsidy system, and knowledge of early childhood development demonstrated through work experience or education.
  • Ability to travel locally, and work occasional evenings/weekends as required.
  • Bilingual Spanish/English skills as needed.
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.