Administrative Assistant/Billing Clerk
Requisition Number:2023-EHS-002
Department:Head Start and Children's Services
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development (ABCD) stands as Boston's largest community action agency. Since its inception, ABCD has been deeply committed to promoting self-help efforts for low-income families and individuals. We offer a wide array of programs that cover all stages of life, from infant care to elder services, and ensure that every individual, regardless of their background, has an opportunity to thrive in their community. Every year, we touch the lives of more than 100,000 Greater Boston residents, creating ripples of positive change.

Why Work Here:

  • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

ABCD Head Start & Children's Services is a family development program serving children from birth to age five, as well as pregnant women. Part of a highly successful national program, we provide comprehensive services to the whole family and foster a safe, creative learning environment to support children in school readiness and their social-emotional development.  

Essential Duties:

  • Responsible for the program’s daily clerical functions and general office procedures to ensure that established policies and procedures are being followed.
  • Maintain records for miscellaneous correspondence, telephone conversations, and in-house communications.
  • Work closely with other departments regarding purchasing, personnel, payroll and other administrative matters.
  • Assist families with enrollment applications and provide important information regarding the program.
  • Maintain and assess monthly parent fees and assist with monthly reports. Review current clerical procedures and develop suggestions for improvement as needed.
  • Assist staff in completing assignments as needed.
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • Minimum of a high school diploma or equivalent, with at least one year of experience in a human service agency and a solid background in general office practice required.
  • Associate’s degree in a related field preferred.
  • Excellent written and verbal communication as well as interpersonal skills.
  • Proven ability to keep accurate written records and documentation.
  • Must have the ability to work independently without intensive supervision, to balance and prioritize workload, and have strong time management skills.
  • Bilingual skills and the ability to translate as necessary preferred.
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.