Client Services Representative - Malden
Requisition Number:2023-EN/FU-001
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

Duties Include:

  • Responsible for providing general assistance to the Energy Programs Director in outreach, intake, verification and processing of all Energy Program applications and all client communication resources.
  • Provide outreach and education to potential and eligible clients and Fuel Assistance Intake Sites by telephone, mailings and meetings in regard to all Energy Programs.
  • Respond to client inquiries and initiate follow-up calls when necessary.
  • Perform client intake through face-to-face interviews while completing the Fuel Assistance application and collecting appropriate documentation for processing.
  • Assist in follow-up of Energy program applications that need additional information for completion.
  • Maintain applicant files in an accurate and efficient manner.
  • Ensure that client, outreach, education and intake occur among all energy related programs.
  • Ensure all winter heating emergency calls are properly recorded, referred and resolved.
  • Assist in providing services to clients seeking utility payment management programs.
  • Provide utility queries of utility usage.
  • Assist in contacting clients participating in utility payment programs.
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • A minimum of a high school diploma/GED or equivalent and up to 12 months related experience in general office work required.
  • Some college coursework a plus. 
  • Good communication skills, both written and verbal. 
  • Flexibility, initiative, and ability to work in a team required. 
  • Must be able to deal sensitively with clients of diverse cultural and economic backgrounds.


  • Make an impact on the community
  • Professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting after 6 months
  • Paid Time Off
  • 13 Observed Holidays
Location: Malden