Client Services Representative - Boston
Requisition Number:2023-EN/FU-004
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development (ABCD) stands as Boston's largest community action agency. Since its inception, ABCD has been deeply committed to promoting self-help efforts for low-income families and individuals. We offer a wide array of programs that cover all stages of life, from infant care to elder services, and ensure that every individual, regardless of their background, has an opportunity to thrive in their community. Every year, we touch the lives of more than 100,000 Greater Boston residents, creating ripples of positive change.

Why Work Here:

  • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

Essential Duties:

  • Responsible for providing general assistance to the Energy Programs Director in outreach, intake, verification and processing of all Energy Program applications and all client communication resources.
  • Provide outreach and education to potential and eligible clients and Fuel Assistance Intake Sites by telephone, mailings and meetings in regard to all Energy Programs.
  • Respond to client inquiries and initiate follow-up calls when necessary.
  • Perform client intake through face-to-face interviews while completing the Fuel Assistance application and collecting appropriate documentation for processing.
  • Assist in follow-up of Energy program applications that need additional information for completion.
  • Maintain applicant files in an accurate and efficient manner.
  • Ensure that client, outreach, education and intake occur among all energy related programs.
  • Ensure all winter heating emergency calls are properly recorded, referred and resolved.
  • Assist in providing services to clients seeking utility payment management programs.
  • Provide utility queries of utility usage.
  • Assist in contacting clients participating in utility payment programs.
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • A minimum of a high school diploma/GED or equivalent and up to 12 months related experience in general office work required.
  • Some college coursework a plus. 
  • Good communication skills, both written and verbal. 
  • Flexibility, initiative, and ability to work in a team required. 
  • Must be able to deal sensitively with clients of diverse cultural and economic backgrounds.
  • Bilingual skill in Mandarin or Cantonese is preferred.
Location: Boston