Client Services Associate
Requisition Number:2023-ENERGY-012
Department:Climate Equity & Impact
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development (ABCD) stands as Boston's largest community action agency. Since its inception, ABCD has been deeply committed to promoting self-help efforts for low-income families and individuals. We offer a wide array of programs that cover all stages of life, from infant care to elder services, and ensure that every individual, regardless of their background, has an opportunity to thrive in their community. Every year, we touch the lives of more than 100,000 Greater Boston residents, creating ripples of positive change.

Why Work Here:

  • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

Essential Duties:

  • Responsible for assisting the Statewide LEAN website and call center
  • Connect clients and make referrals to appropriate agency or program
  • Maintain and update application records in database. Engage LEAN Single Family Website including
  • Live chat functions engagement with clients
  • Case study updates for website and public dissemination
  • Lead origination, outreach and outbound marketing calls
  • Monitor Google Analytics dashboard
  • Communicate with potential and existing single family and multifamily applicants
  • Coordinate statewide outreach effort in Lead Vendor capacity
  • Track client process through marketing lifecycle
  • Coordinate Cap engagement on follow-up and completion client referrals
  • Review affordability and individual client income documentation
  • Perform other related duties as assigned from time to time

Job Qualifications:
  • A minimum of a Highschool Diploma/GED or equivalent and up to 12 months of work experience required. 
  • Experience in energy efficiency and/or multi-family low-income housing helpful
  • Experience in grant program management and/or customer service a plus
  • Experience with Microsoft Access and Excel or at least a high degree of comfort with databases and spreadsheets required
  • Must have good communication skills by phone and email
  • Flexibility, initiative, and ability to work in a team
  • Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds
  • Bilingual skills are preferred.