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Help Desk Specialist - Career Centers
Requisition Number:2023-ET/Y-003
Department:Education, Training and Youth Services
Employee Type:Regular
Hours Per Week:35
  

Overview:

Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

The MassHire Metro North Career Center connects qualified job seekers with employers by providing job seekers the tools and resources needed to increase skills to start a career or find a new job. The Help Desk Specialist supports the IT infrastructure for the Career Centers by resolving tier tickets and by working alongside other IT team members.

Duties include:

  • Respond to inquiries via email, phone, remote support or ticketing system. 
  • Document all support incidents via our Help Desk Ticketing system and close tickets once issues have been resolved.
  • Provide day-to-day desktop support such as identifying, researching, and resolving technical issues.
  • Administer & support Active Directory.
  • Configures and administers Office365 platform including but not limited to Teams, Exchange, OneDrive, SharePoint, etc.
  • Resolve workstation, network, software, and operating system issues.
  • Basic understanding of cloud-based platforms such as Amazon AppStream.
  • Perform On-boarding and Off-boarding tasks, including accounts, email, and phone.
  • Support Webex, Zoom, Teams, and other video conferencing applications.
  • Support and setup of audio/visual equipment when required.
  • Manage and monitor internal assets to ensure accurate inventory records.
  • Troubleshoot network data and phone circuit issues.
  • Perform other related duties as assigned from time to time.
  • Work closely with IT Manager on advanced projects.

Job Qualifications:
  • A Minimum of High School Diploma/GED, or equivalent is required. A degree related to Information Technology is preferred. 
  • Certification in Helpdesk IT Support or equivalent is required.
  • Experience in Office 365/Azure, Windows, Servers, Cloud Environments, and Networking is preferred. 
  • Excellent interpersonal and communication skills, as well as strong attention to detail, organizational ability, planning, problem solving and time management skills.
  • Proven ability to exercise discretion in handling confidential information.
  • Strong organizational and communication skills.
  • Demonstrated ability to work successfully in a fast-paced environment.
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.
  • Ability to travel frequently between Woburn, Chelsea and Cambridge.

Why ABCD?

  • Make an impact on the community
  • Free professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting
  • Paid Time Off
  • 13 Observed Holidays
Location: This position is based at the Woburn Career Center but will require travel to Cambridge and Chelsea Career Centers as well.