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Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success.

The MassHire Metro North Career Center connects qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. 

Duties include:

• Responsible for developing a needs analysis and employment plan including goal setting
• Gather information through interviewing and observing individuals
• Provide feedback and an objective perspective as customer’s evaluation their options or make career transitions
• Support customers through transitions and facilitate decision making and goal setting including referrals to partners, to training, TRADE, Section 30 and ITA process
• Maintain knowledge of state of the art career assessments; administer and interpret as appropriate
• Research labor market issues and current workplace trends
• Present a range of job search and career transition workshops
• Inform customers of matters relevant to Career Center services; follow up on previous services; determine the success of prior services; update information; and offer additional service
• Maintain contact with a large caseload of customers by telephone, email, and personal appointments
• Perform other duties from time to time

• Minimum of High School Degree or GED required and minimum of three years of customer service or relevant experience required
• An Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required
• At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required
• Knowledge and experience with WIOA, TRADE, RESEA, (and other Career Center Programs) regulations, programs, guidelines and administrative requirements preferred
• Must have effective communication skills, both verbal and written
• Ability to develop and maintain effective working relationships
• Strong public speaking/presentation skills
• Demonstrated ability to work sensitively with people from diverse backgrounds
• Please note: Bilingual skills preferred

Why ABCD?

• Make an impact on the community
• Free professional development opportunities and trainings
• Health and Dental Insurance
• Long-term and Short-term Disability Insurance
• Life Insurance
• 403B Retirement Plan with employer match and vesting
• Paid Time Off
• 13 Observed Holidays

Location: Woburn