Intake Specialist - Youth Services
Requisition Number:2023-ET/Y-015
Department:Education, Training and Youth Services
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development (ABCD) stands as Boston's largest community action agency. Since its inception, ABCD has been deeply committed to promoting self-help efforts for low-income families and individuals. We offer a wide array of programs that cover all stages of life, from infant care to elder services, and ensure that every individual, regardless of their background, has an opportunity to thrive in their community. Every year, we touch the lives of more than 100,000 Greater Boston residents, creating ripples of positive change.

Why Work Here:

  • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

ABCD Youth Services provides multiple programming for youth 14-24 years old. Currently 700-2000 youth are served. We receive 3000+ applications each year. 

Essential Duties:

  • Greet clients, welcoming and directing as appropriate and delivering excellent customer service in Youth Services Lobby.
  • Answer the Youth Services main phone line and departmental emails, direct calls/emails as appropriate and answer intake related questions. 
  • Responsible for the complete and accurate collection, entry, reporting and maintenance of data, records and reports related to new participants of ABCD's Youth Services Programs. 
  • Assist with implementing an intake process for all Youth Services Programs. 
  • Assist with collecting and organizing all required documentation from applicants for appropriate program enrollment and keep detailed and accurate tracking of collection of documents. 
  • Contact all prospective applicants and inform them of missing documentation and keep detailed and accurate tracking of outreach attempt. 
  • Assist with the maintenance of client eligibility files and preparing appropriate eligibility documentation for submission to funding sources.
  • Keep records of inquiries and applicants
  • Sort and distribute mail and manage office supplies
  • Maintain lobby area and all common areas in a safe and tidy manner
  • Act as an integral member of ABCD’s Youth Services team 
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • Minimum of a High School diploma/GED, and up to 12 months related experience required. 
  • Associate’s degree in education or related field preferred.
  • Must have excellent attention to detail.
  • Ability to multi-task and to remain highly organized.
  • Knowledge and skill using electronic databases and spreadsheets.
  • Ability to deal sensitively with individuals of diverse socio-economic and cultural backgrounds.
  • Bilingual skills as needed.