Intake Specialist - Youth Services
Requisition Number:2023-ET/Y-015
Department:Education, Training and Youth Services
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

ABCD Youth Services provides multiple programming for youth 14-24 years old. Currently 700-2000 youth are served. We receive 3000+ applications each year. 

Duties Include:

  • Greet clients, welcoming and directing as appropriate and delivering excellent customer service in Youth Services Lobby.
  • Answer the Youth Services main phone line and departmental emails, direct calls/emails as appropriate and answer intake related questions. 
  • Responsible for the complete and accurate collection, entry, reporting and maintenance of data, records and reports related to new participants of ABCD's Youth Services Programs. 
  • Assist with implementing an intake process for all Youth Services Programs. 
  • Assist with collecting and organizing all required documentation from applicants for appropriate program enrollment and keep detailed and accurate tracking of collection of documents. 
  • Contact all prospective applicants and inform them of missing documentation and keep detailed and accurate tracking of outreach attempt. 
  • Assist with the maintenance of client eligibility files and preparing appropriate eligibility documentation for submission to funding sources.
  • Keep records of inquiries and applicants
  • Sort and distribute mail and manage office supplies
  • Maintain lobby area and all common areas in a safe and tidy manner
  • Act as an integral member of ABCD’s Youth Services team 
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • Minimum of a High School diploma/GED, and up to 12 months related experience required. 
  • Associate’s degree in education or related field preferred.
  • Must have excellent attention to detail.
  • Ability to multi-task and to remain highly organized.
  • Knowledge and skill using electronic databases and spreadsheets.
  • Ability to deal sensitively with individuals of diverse socio-economic and cultural backgrounds.
  • Bilingual skills as needed


  • Make an impact on the community
  • Professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting after 6 months
  • Paid Time Off
  • 13 Observed Holidays