Intake and Enrollment Specialist - ESOL Program
Requisition Number:2023-ET/Y-018
Department:Education, Training and Youth Services
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development is a nonprofit human services organization that each year provides more than 100,000 low income residents in the Greater Boston region with the tools and resources needed to transition from poverty to stability and from stability to success. 

The English for Speakers of Other Languages (ESOL) program provides community members services to learn English or improve their ability to speak, read and write in English.

Duties Include:

  • Responsible for the implementation and management of the intake and enrollment process for the English for Speakers of Other Languages (ESOL) Programs.
  • Review and become familiar with program policies and objectives. 
  • Conduct intake interview to ensure match between applicants’ learning and career goals with program goals. 
  • Complete all intake materials, and collect, organize, and maintain all required documentation in client eligibility files. 
  • Follow-up with applicants to obtain missing documentation.
  • Communicate regularly with Program Coordinators to ensure full enrollment. 
  • Work with ESOL Coordinators to ensure an updated student waitlist
  • Enter appropriate student data into program-related database(s).
  • Prepare appropriate documentation for submission to funding sources.
  • Schedule and assist with implementation of informational sessions.
  • Coordinate and schedule interviews with applicants, as appropriate. 
  • Answer the ESOL main phone line and answer program related questions. 
  • Keep records of inquiries and applicants. 
  • Act as an integral member of ABCD’s ESOL team.
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • A minimum of a High School Diploma/GED or equivalent and up to 12 months of related experience required.
  • Bilingual Skills in English and Spanish or Haitian Creole is highly preferred.
  • An Associate’s degree in a human services or related field and one to three years of customer service experience preferred. 
  • Ability to multi-task and to remain highly organized.
  • Familiarity and comfort with computers and primary software packages like Microsoft Word, Microsoft Excel, Microsoft Access or their Apple equivalent. 
  • Ability to deal sensitively with individuals of diverse socio-economic and cultural backgrounds.


  • Make an impact on the community
  • Free professional development opportunities and trainings
  • Health and Dental Insurance
  • Long-term and Short-term Disability Insurance
  • Life Insurance
  • 403B Retirement Plan with employer match and vesting
  • Paid Time Off
  • 13 Observed Holidays