Support Services Navigator - Career Centers - Woburn
Requisition Number:2023-ET/Y-023
Department:Education, Training and Youth Services
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development (ABCD) stands as Boston's largest community action agency. Since its inception, ABCD has been deeply committed to promoting self-help efforts for low-income families and individuals. We offer a wide array of programs that cover all stages of life, from infant care to elder services, and ensure that every individual, regardless of their background, has an opportunity to thrive in their community. Every year, we touch the lives of more than 100,000 Greater Boston residents, creating ripples of positive change.

Why Work Here:

  • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

The MassHire Metro North Career Center connects qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. 

Essential Duties:

  • Responsible for assisting and referring clients to public agencies/community-based organizations that provide direct assistance with the mitigation of social service needs.
  • Provide one-on-one assessments, coaching, and case management services to assigned clients (jobseekers) of the Metro North Career Center to which she or he is assigned.
  • Assist in the identification of educational, job training, and occupational objectives in coordination with the client’s assigned Career Advisor.
  • Utilize client’s engagement vis-à-vis the Metro North Career Center to identify supportive service needs, provide related counseling as required, and make appropriate referrals.
  • Establish and maintain consistent contact with assigned client population to ensure the prompt identification, mitigation, and/or resolution of social support needed.
  • Maintain an up-to-date file on each client assigned from inception of services through a minimum of sixty days post placement into employment.
  • Conduct support workshops, as necessary, for the diverse population of clients – the workshops shall be designed to establish peer support. 
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • A Minimum of High School Diploma/GED, or equivalent is required.
  • An Associate's degree in Education, Counseling, Human Services or related field is preferred.
  • A minimum of one year of experience in providing case management, case coordination, constituent services required.   
  • Ability to provide excellent customer service, establish appropriate boundaries with customers, and to demonstrate innovation and flexibility.
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.
  • Bilingual skills are preferred, but not required.
Location: Woburn