Digital Navigator - Career Centers - Cambridge
Requisition Number:2023-ET/Y-030
Department:Education, Training and Youth Services
Employee Type:Regular
Hours Per Week:35


Action for Boston Community Development (ABCD) stands as Boston's largest community action agency. Since its inception, ABCD has been deeply committed to promoting self-help efforts for low-income families and individuals. We offer a wide array of programs that cover all stages of life, from infant care to elder services, and ensure that every individual, regardless of their background, has an opportunity to thrive in their community. Every year, we touch the lives of more than 100,000 Greater Boston residents, creating ripples of positive change.

Why Work Here:

  • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

The MassHire Metro North Career Center connects qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job.

Essential Duties:

  • Provide assistance to clients who need information and/or access to affordable internet service, affordable internet-capable devices, and/or coaching in introductory digital skills to become effective internet users.
  • Receive, return, or initiate contact with clients in need of information regarding affordable internet and other digital services.
  • Discuss with each client their internet access or need for internet access, technology experiences, and other digital devices.
  • Assess clients’ access to technology, customer digital skill level pertaining to what the customer needs to accomplish their connectivity needs and internet use priorities.
  • Advise clients about free or affordable internet service options for which they may qualify, assist customers in their efforts to apply for affordable internet service, and support their efforts to secure service.
  • Advise clients about sources of affordable computers or other internet for which they may qualify, and support their efforts to acquire appropriate devices, and where they can obtain assistance for computer/device repair.
  • Coach clients, as necessary and appropriate, in the use of internet services to meet their internet use priorities. This may include referral to sources of additional digital literacy skill training.
  • Track each interaction including clients’ progress in meeting their stated objectives keeping accurate and timely records, and report outcomes as required.
  • Assist in the delivery of the MassHire Metro North Career Center Google Certificate Program.
  • Perform other related duties as assigned from time to time. 

Job Qualifications:
  • A Minimum of High School Diploma, or equivalent, required.
  • Up to 12 months of experience required.
  • Experience working in a career center, call center, retail environment, or other related field is preferred, but not required. 
  • Ability to provide excellent customer service, establish appropriate boundaries with customers, and to demonstrate innovation and flexibility.
  • Demonstrated ability to work sensitively with people from diverse backgrounds and manage high stress situations while demonstrating sound decision making.
  • Bilingual skills are preferred, but not required.
Location: Cambridge