Career Advisors - Cambridge, Chelsea & Woburn
Requisition Number:2023-ET/Y-039
Department:Education, Training and Youth Services
Employee Type:Regular
Hours Per Week:35

Action for Boston Community Development (ABCD) stands as Boston's largest community action agency. Since its inception, ABCD has been deeply committed to promoting self-help efforts for low-income families and individuals. We offer a wide array of programs that cover all stages of life, from infant care to elder services, and ensure that every individual, regardless of their background, has an opportunity to thrive in their community. Every year, we touch the lives of more than 100,000 Greater Boston residents, creating ripples of positive change.

Why Work Here:
  • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

The MassHire Metro North Career Center connects qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job.

Essential Duties:

  • Responsible for developing a needs analysis and employment plan including goal setting.
  • Gather information through interviewing and observing individuals.
  • Provide feedback and an objective perspective as customer’s evaluation their options or make career transitions.
  • Support customers through transitions and facilitate decision making and goal setting including referrals to partners, to training, TRADE, Section 30 and ITA process.
  • Maintain knowledge of state of the art career assessments; administer and interpret as appropriate.
  • Research labor market issues and current workplace trends.
  • Present a range of job search and career transition workshops.
  • Inform customers of matters relevant to Career Center services; follow up on previous services; determine the success of prior services; update information; and offer additional service.
  • Maintain contact with a large caseload of customers by telephone, email, and personal appointments.
  • Perform other duties from time to time.

Job Qualifications:
  • Minimum of High School Degree or GED required and minimum of three years of customer service or relevant experience required
  • An Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required.
  • At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required.
  • Knowledge and experience with WIOA, TRADE, RESEA, (and other Career Center Programs) regulations, programs, guidelines and administrative requirements preferred.
  • Strong public speaking/presentation skills.
  • Demonstrated ability to work sensitively with people from diverse backgrounds.
  • Bilingual skills in spanish are preferred.

Please Note: There are positions available at our Cambridge, Woburn, or Chelsea Center.