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Action for Boston Community Development (ABCD) stands as Boston's largest community action agency. Since its inception, ABCD has been deeply committed to promoting self-help efforts for low-income families and individuals. We offer a wide array of programs that cover all stages of life, from infant care to elder services, and ensure that every individual, regardless of their background, has an opportunity to thrive in their community. Every year, we touch the lives of more than 100,000 Greater Boston residents, creating ripples of positive change.

Why Work Here:

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

The MassHire Metro North Career Center connects qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job.

Essential Duties:

• Responsible for managing a high volume of customer interactions and meeting strict deadlines for services and data entry
• Explain to customers the procedure and process for Career Center services including career planning, job development, and labor market information, training opportunities, partner services and referrals.
• Provide an initial assessment for customers and assistance with developing an employment plan including goal setting.
• Review customer’s work search activities, resume, labor market information and employment plan with them.
• Assist customers with resume review and development, cover letter review and development, job search strategies, provision of labor market information, job referrals and referral to additional partner services.
• Provide customers accurate information on compliance with unemployment insurance requirements in lay terms, reviewing their activities for compliance with unemployment insurance requirements and reporting any compliance issues.
• Responsible for facilitating orientation workshops for new customers along with job search and career transition workshops for existing customers.
• Input relevant customer data by following all MOSES entry policies and utilize MOSES reports.
• Establish and maintain an effective working relationship with Career Center partners.
• Perform other related duties as assigned from time to time. 

• Minimum of High School Diploma, or equivalent, required and minimum of three years of customer service or relevant experience required.
• An Associate’s or Bachelor’s degree in human services, public administration, business management or related field and 2 years of experience working is a career center or other related experience is preferred.
• Effective communication and public speaking skills with the ability to advocate for career center customers
• Ability to travel between centers for meetings or coverage needs (Cambridge, Woburn, Chelsea) and to partner sites (including, but not limited to employers, job fairs, training vendors, etc.) throughout our 20 cities/towns)
• Bilingual skills in Spanish is required.