Housing Counselor - OHS
Requisition Number:2023-HOU-004
Department:Housing and Homelessness Prevention
Employee Type:Regular w/ Temporary Date
Hours Per Week:35


Action for Boston Community Development (ABCD) stands as Boston's largest community action agency. Since its inception, ABCD has been deeply committed to promoting self-help efforts for low-income families and individuals. We offer a wide array of programs that cover all stages of life, from infant care to elder services, and ensure that every individual, regardless of their background, has an opportunity to thrive in their community. Every year, we touch the lives of more than 100,000 Greater Boston residents, creating ripples of positive change.

Why Work Here:

  •  Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

Essential Duties:

  • Responsible for providing general and specialized housing assistance and supports for the Housing Department.
  • Provide Homelessness Prevention housing counseling services and Emergency Assistance for City of Boston residents. 
  •  Triage, assist and provide housing related information, guidance and referrals.
  • Provide, at minimum, biweekly outreach and support until housing is secured
  • Quarterly stabilization support for 12 months to ensure housing remains secure
  • Maintain a case load of up to 30 at risk households at one time and 15 stabilization cases 
  • Conducts intake & assessments on clients referred and or walking into the housing department.
  • Complete all necessary steps to assist emergency cases in securing shelter
  • Respond to referred Homelessness Prevention households within 2 business days
  • Respond to Emergency Assistance referred cases within 1 business day even if it after hours
  • Provide transportation to shelter/scattered site or hotel when needed
  • Assist clients with the application process, obtaining housing and other housing resources.
  • Refers clients to resources to help sustain housing i.e.: childcare, education, job-training, financial literacy, fuel assistance, weatherization, food, furniture, clothing, transportation, legal referrals, medical care, counseling, parenting skills and other services in their community which impact on their ability to obtain or maintain permanent housing.
  • Participates in weekly case reviews.
  • Provides weekly and monthly reports.
  • Ensure accurate input in all relevant and required data systems 
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • A minimum of a High School Diploma/GED or equivalent and up to twelve months of experience is required. 
  • Must be able to possess Housing Counselor Certification or be willing to become Housing Counseling certified within 6 months of employment.
  • Display thorough knowledge of housing/housing search, tenant’s rights, housing subsidies and housing law.
  • Excellent written and oral communication skills.
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.
Please note: This position is temporary through June 30, 2024.