Mobile Homeless Outreach Specialist - Malden
Requisition Number:2023-HOU-005
Department:Housing and Homelessness Prevention
Employee Type:Regular w/ Temporary Date
Hours Per Week:35


Action for Boston Community Development (ABCD) stands as Boston's largest community action agency. Since its inception, ABCD has been deeply committed to promoting self-help efforts for low-income families and individuals. We offer a wide array of programs that cover all stages of life, from infant care to elder services, and ensure that every individual, regardless of their background, has an opportunity to thrive in their community. Every year, we touch the lives of more than 100,000 Greater Boston residents, creating ripples of positive change.

Why Work Here:

  • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
  • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
  • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
  • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
  • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
  • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.
Through our offices in Boston and Malden, ABCD's Housing and Homelessness Prevention Department supports people in their search and works to prevent families from entering homelessness by providing housing counseling. We provide information to help people navigate the maze of paperwork and procedures that comes with subsidized housing.

Essential Duties:

  • Responsible for identifying unsheltered homeless individuals in the Malden, Medford and Chelsea areas through direct street outreach activities and through community referrals from mental health, hospitals, local law enforcement and municipalities and other social service agencies.
  • Work collaboratively with the Mobile Homeless Outreach Coordinator to conduct outreach in the community, focusing on those who are most vulnerable. Outreach will occur in identified “hot spots” in the tri- neighborhoods at times when individuals are most likely to be found, including early morning and evenings. 
  • Complete a Vulnerability assessment tool to determine vulnerability and acuity of individuals during street outreach as well as other outreach and referral processes. 
  • Assist the homeless with accessing resources and make referrals for additional support services, continuing to engage with the unsheltered homeless until shelter or permanent housing is obtained.
  • Provide advocacy for homeless when they encounter barriers.
  • Collaborate with other agencies in the region to provide team outreach services. 
  • Maintain complete client records, daily activity logs, mileage logs, neighbor-related data tracking systems and other reports as directed. 
  • Establish and maintain positive, productive working relationships with mental health programs, shelter programs, police (and other local officials), and providers of services and resources to homeless. 
  • Attend team meetings, case conferences, training workshops and community meetings as needed. 
  • Perform other related duties as assigned from time to time.

Job Qualifications:
  • Minimum of a high school diploma or equivalent with 12 months of social services experience required. Bachelor’s degree in social work, human services or related field preferred.
  • Experience working directly with chronically homeless strongly preferred. Demonstrated basic understanding of severe mental health, physical health, and substance abuse issues and symptoms.
  • Ability to listen with sensitivity to other people’s feelings, needs, and point of view, and demonstrates tact and courtesy in expressing opinions or ideas.
  • Displays appropriate, professional, healthy boundaries and exercises mature judgment and understanding of safety concerns.
  • Demonstrated ability to manage multiple cases effectively and efficiently and be able to adapt well to changing priorities and challenging individuals.
  • Must have a valid driver’s license and be able to work outside of normal business hours, particularly with flexible evening hours.
  • Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.
Location: Malden
Please note: This position is temporary through June 30, 2024.